They asked us to create a custom solution for them and we did. The custom solution required for their agents to provide the data and the system automatically pulls the data from their database to the market report. Anyway, when you are dealing with a lot of Users in an environment, it is not possible to see all the different scenarios until they actually start using the system.
Case in point, we launched the system and within a week we were getting support tickets for the custom system. I think I speak for all programmers, in that when you start with a spec sheet, it sometimes changes, or rather evolves, when its being used in the real world. All good though, a system is only successful when it serves the purpose of why it was created in the first place.
Receiving detailed support tickets comparisons
There are not enough words to express how happy we are when we receive support tickets that are detailed. Detailed support tickets are when we are able to duplicate their actions to see exactly where the system went wrong. So instead of trying to explain the emotion we feel, as a person working support tickets, receiving a detailed support ticket is comparable to the following…
- Eating Pitango lemon sorbets in the summer — when its hot outside and your system is freaking out because of the heat and then you all of a sudden eat the lemon sorbet, it momentarily reminds you of how amazing your life is.
- Receiving a stimulus check from the IRS — I remember the dreaded feeling when I opened the mail from the IRS, but it turned out to be a $700 stimulus check. What a feeling! Yes, its comparable to this instance, in fact, Im writing a blog about it so thats how you know how special it is to receive a detailed support ticket.
- Watching your child play with other children nicely — this is a fleeting moment, as you know, kids don’t often play nicely with each other because, well, they are tiny, selfish beings who think the world revolves around them. In fairness, we make them feel that way. But when they do, in that moment, you feel a sense of pride and accomplishment. Its short-lived but… Moms, Dads, you know what I’m talking about.
